You’ve been in an accident or your car has experienced some cosmetic/structural damage because of bad ride out. Either way, you want the dents, dings and scratches fixed as soon as possible. Entrusting your prize vehicle to the initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have the best interest at heart.
Take for instance the recent “Sierra Vista Herald” news report declaring, “Auto repair shops to be watched.” Seems Arizona’s new attorney general is putting a sting operation into effect in california that will “determine if those in the business of car repair think you are honest with their customers.”
What prompted the significance of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that the cars require expensive add-on services when they do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them into a lowball estimate.
In light of situations like these, it’s no surprise recognition is being given out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their customers’ best interests planned. Recently, EMC Publishers reported than a “Local auto repair shop [had been] recognized by BBB for its integrity.”
The auto repair shop was selected by a “panel of judges usually composed of business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in every area of business by car repair service provider secured the win.
One of the ways that they the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective in order to be getting you back on the road quickly and with the confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also translates that your auto repair technicians have obtained the highest credentials in the industry to get the job finished right.
Another way that will the auto repair shop walked away at a time honor was using the time promote to its customers, in plain, non-technical language, what repairs their car needed and what options were available to them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative material. Watch out for auto body shops that use knock-offs or cheap imitations but ask you for just slightly compared to a competitor naturally committed to the real deal and backs it up with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in driving a car that you’re being ripped off on your auto repair garage. A reputable car body team focuses on by taking your stress out of the process with focus on detail from quote, to insurance agency document approvals, right up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777